Virtual support is a term used for administrative and secretarial work that is done remotely, by using technology. This type of support has been around for many years, but has only recently become popularised because of the advances in technology.

ITO (IT Outsourcing) is when a company hires an external service provider to handle its information technology functions, such as software development, infrastructure management, or technical support. This approach allows companies to reduce costs, access specialized expertise, and focus on core business activities.