Virtual support is a term used for administrative and secretarial work that is done remotely, by using technology. This type of support has been around for many years, but has only recently become popularised because of the advances in technology.

Structured cabling is a standardised system for organizing and installing cables used in data, voice, and video networks. It includes cables, connectors, and devices that ensure efficient and flexible communication infrastructure within buildings or campuses. This system supports various devices and networks, allowing for easy maintenance and upgrades.