Virtual support is a term used for administrative and secretarial work that is done remotely, by using technology. This type of support has been around for many years, but has only recently become popularised because of the advances in technology.

A virtual receptionist is a remote professional that manages calls, messages, and appointments for a business. They provide customer service and administrative support without being physically present. Virtual receptionists help businesses maintain professional communication while saving costs associated with hiring on-site staff.